Legal Documentation Register
All policies apply to DevCoreStack. Registered at Rua do Carmo 15, 1200-093 Lisboa, Portugal.
Privacy Policy
1.1 Data Controller. DevCoreStack, located at Rua do Carmo 15, 1200-093 Lisboa, Portugal, is the data controller responsible for the processing of personal data collected through this website.
1.2 Data Collection. We collect personal data including but not limited to: name, email address, phone number, company name, and project details submitted through our contact form. This data is collected solely for the purpose of responding to inquiries and delivering requested services.
1.3 Legal Basis. Processing is based on Article 6(1)(b) of the GDPR (performance of a contract) and Article 6(1)(f) (legitimate interest in responding to business inquiries).
1.4 Data Retention. Personal data is retained for a maximum of 24 months from the last communication, unless a contractual relationship is established, in which case data is retained for the duration of the engagement plus 6 years in compliance with Portuguese tax regulations.
1.5 Third-Party Sharing. We do not sell, trade, or transfer personal data to third parties. Data may be shared with service providers (hosting, email) strictly for operational purposes under data processing agreements.
1.6 Data Rights. Under the GDPR, you have the right to access, rectify, erase, restrict processing, and port your personal data. You may also object to processing and lodge a complaint with the Portuguese supervisory authority (CNPD).
1.7 Contact. To exercise your rights, contact us at [email protected] or write to our registered address.
Terms of Service
2.1 Service Scope. DevCoreStack provides web design, development, and related digital services as described on this website. All services are performed in accordance with the project specifications agreed upon in writing before commencement.
2.2 Pricing & Payment. All prices are quoted in Euros (EUR) and are exclusive of VAT unless otherwise stated. Payment terms are 50% upfront upon project initiation and 50% upon delivery. Late payments incur a 2% monthly interest rate.
2.3 Project Timeline. Estimated timelines are provided in good faith. DevCoreStack shall not be liable for delays caused by client-side bottlenecks, including but not limited to delayed feedback, content provision, or approval.
2.4 Intellectual Property. Upon full payment, all deliverables and associated intellectual property are transferred to the client. DevCoreStack reserves the right to display completed work in its portfolio unless a non-disclosure agreement is in effect.
2.5 Limitation of Liability. DevCoreStack's total liability shall not exceed the total amount paid by the client for the specific service giving rise to the claim. We shall not be liable for indirect, consequential, or incidental damages.
2.6 Termination. Either party may terminate with 14 days written notice. In the event of termination, the client is responsible for payment of all work completed up to the termination date.
2.7 Governing Law. These terms are governed by the laws of Portugal. Any disputes shall be resolved in the courts of Lisboa.
Refund Policy
4.1 Eligibility. Refund requests must be submitted within 14 days of service delivery. Refunds are evaluated based on the degree to which delivered work deviates from the agreed project specifications.
4.2 Partial Refunds. If work has been partially completed and approved during the project lifecycle, partial refunds are calculated proportionally based on completed milestones versus remaining deliverables.
4.3 Non-Refundable Items. Custom domain purchases, third-party software licenses, and hosting fees are non-refundable. Deposits paid for project initiation are non-refundable once work has commenced.
4.4 Dispute Resolution. Refund disputes are first addressed through direct communication. If unresolved, disputes may be escalated to mediation through the Centro de Arbitragem de Lisboa before any judicial proceedings.
4.5 Processing. Approved refunds are processed within 10 business days to the original payment method. Refund confirmation is sent to the email address on file.
4.6 Contact. For refund inquiries, contact [email protected] referencing your project reference number.